Once you are accepted into the Rehabilitation Center, an Interdisciplinary Team Assessment (ITA) takes place within the first 48 hours of your arrival. During the ITA, you and your family are asked to identify goals for your individualized rehabilitation program. Following the ITA, the team meets about your patient focused plan of care and to determine an estimated length of stay. The plan of care will be reviewed and updated regularly, as part of the staff inpatient team conferences.Therapy Days
Therapy days are designed to closely follow what you can expect once you return home. For some, the morning routine will be similar to life at home, and for others it will be very different. Every Monday through Saturday you will be involved in at least three hours of therapy. Therapy may occur in your room, in one of our many gyms, or out in the community. Your family is expected to participate in your therapy and learn how to assist you as needed. You will learn how to train your family and caregivers in various aspects of your care.
Our staff will help you organize how you will care for yourself, including activities like showering, grooming, dressing, eating, and going to the toilet. Staff will make sure you understand your medications and dosages. You will also be assigned a primary nurse for the day, in addition to the nurse who oversees your entire stay.
You will also have a primary Occupational and Physical Therapists, and in some cases a Speech Pathologist, who will design a program just for you. You will also be seen by therapy assistants and other therapists who will know your specific goals.
You will be expected to attend the educational classes that apply to your individual situation. Towards the end of your stay you may be involved in the Transition to Home Program (TTH) which allows you and your family to practice all the skills that are required to make a safe transition to home.
Our entire team is available to answer any questions as they come up. Your full participation in your rehabilitation program will help you reach your goals and develop the skill you will need to live as independently as possible.
A Case Manager will oversee your stay and work one-on-one with you to help you transition from the hospital to the next setting. Your Case Manager gathers essential information from your interdisciplinary team andpresents this to insurance companies. This information may include things like the patient status and level of performance.
Collecting this information is primarily done by the case manager and used to help justify your length of stay. The main goal of the Case Manager is to look into and arrange for follow up services, and to help you identify available community resources. Follow up services include making a referral to an outside medical provider, sending the provider the information needed to assist in your care, and helping you make a follow-up appointment. If you need supplies or equipment when you leave the hospital, we will work with a vendor who can then contact your insurance company and make arrangements based on our recommendations.
Before you leave the hospital, your and your family will have a conference with your rehabilitation team to address concerns, issues, and formulate a home treatment plan. Social Services will provide information if you qualify for:
Medical Social Workers in the Rehabilitation Center will have information about a variety of community resources that may be available to you. The Medical Social Worker on your unit will meet with your family to provide information and assistance. Through these meetings, you and your family can get help in completing applications for benefits and community resources. Some of those resources include:Psychologist
Visiting hours are 12:00 p.m. to 8:00 p.m. Monday through Friday, and all day Sunday. An adult must supervise children at all times. There is a limit of two visitors in the room at a time. The day room, patio and the cafeteria are available for larger groups. Visiting during therapy sessions is limited to family members and caregivers onlyOvernight Stays
One family member (18 or older) may spend the night to practice and provide hands-on care. The patient or family member needs to notify the charge nurse well in advance so arrangements can be made.
The VIP Suites are convenient, comfortable and affordable accommodations available to families of patients, and are located on campus. Each VIP Suite accommodates four people. The units are first-come, first-served, and available at a cost of $30 per day. If you are interested, please contact your medical social worker, Monday to Friday, 9:00 a.m. to 3:00 p.m.
RV hook-ups are available on campus and provide water and electricity. There are no accommodations for gray water or sewage. You will have to use your own holding tanks.
RV hook-ups are first-come, first-served. You can reserve a space through the Protective Services Department at 408.885.5567, Monday to Friday, 9:00 a.m. to 5:00 p.m.
All patients must remain on campus throughout their stay. Patients may leave only when accompanied by staff or with a written pass by your physician and authorized by your insurance company.
Limited closet space is made available to store clothing, shoes, and patient belongings. Here are a few things to remember:
Santa Clara Valley Medical Center is not responsible or liable for money, jewelry, clothing, cell phones, or other articles of value left at the bedside. Money and valuables should be deposited at the Protective Services Office for safekeeping. At the time of discharge, call the Protective Services Office at 408.885.5567 to arrange for picking up these items.
For lost articles, contact the Customer Services Department at 408.885.4826.
Personally owned appliances - including personal refrigerators, hot plates and microwaves - are not allowed. You may use a battery-operated electric razor.
A personal computer is allowed and in some areas wireless Internet is accessible.
TVs, VCRs and DVD players are available to patients free of charge. To avoid disturbing other patients, the volume should be kept low on all TVs, DVD players, cell phones and radios. Headphones are encouraged between the hours of 11:00 p.m. and 6:00 a.m.
You will have a phone in your room for your private use. You will be assigned a phone number when you are admitted, and that number will be the same throughout your hospital stay. You will not be charged for calls made in the local 408 area code. You need to dial a "9" before entering the number you are going to call.
If you need to call an area code outside of the 408 area, a calling card is recommended. Long-distance calls may also be billed to a home phone or can be billed collect.
Non-emergency calls are not allowed between 10:00 p.m. and 8:00 a.m.
Cell phones are allowed on 1Rehab and 2Rehab only. Cell phones are not permitted in the Rehab Trauma Center.
Santa Clara Valley Medical Center is a smoke-free facility and smoking is not permitted anywhere on hospital grounds.Alcohol and Drugs
The use of drugs (except as ordered by the doctor) or alcoholic beverages is not allowed in the hospital or on the hospital grounds (including the VIP house). Possession of alcohol on hospital property is a criminal offense and reportable to law enforcement.
Drugs and alcohol are also not allowed when on outings or when using CRL passes.
If alcohol or drug use is suspected, patients will be asked to take a screening test. If tested positive for drugs or alcohol, the patient may be discharged from rehabilitation and/or the hospital.
The Cafeteria is on the second floor of the Rehabilitation Center building.Monday to Friday
The Cafe is on the first floor of the Main Hospital and serves light meals and snacks.
Monday to Friday 7:00 a.m. to 5:00 p.m.
The Gift Shop has a small assortment of candy and snacks.
Vending machines are located throughout the hospital.